Order cancellation
Cancellation window: Within 7 days of ordering and before the order is accepted for processing or shipped, whichever is earlier. Submit the request with your order number through published support channels. A dispatched, personalised, prepared-to-order, delivered digital, or already-performed service may not be cancellable. If we cancel an order, any collected amount is returned to the original payment method.
Return eligibility
Return window: Report damaged, defective, or materially misdescribed goods within 7 days of receipt. General change-of-mind returns are not accepted. Where a return is approved after inspection, goods must be returned with original seals, packaging, accessories, certificates, and invoice. Contact support before sending anything; unapproved returns may be refused. Any customer-requested pickup charge is disclosed before collection.
Non-returnable items
Exclusions: No change-of-mind return after acceptance or shipment; opened hygiene-sensitive goods, personalised goods, perishables, delivered digital content, and completed services are excluded except where defective or required by law. Hygiene-sensitive products such as opened oils, rollers, perfumes, sprays, bath salts, incense, or used personal items cannot be returned unless defective, damaged, incorrectly supplied, or otherwise required by law. Completed readings, workshops, and customised spiritual services are assessed under their disclosed booking terms.
Damage, defect, or wrong item
Notify us within 7 days of delivery. Provide the order number, parcel label, photographs, and an unedited opening video where available. After verification, we will arrange replacement, repair, return, or refund as appropriate. Authenticity or natural variation in crystals is not automatically a defect when accurately described.
Refund timing
Approved refunds are initiated to the same payment method used for the transaction within 7 business days after approval or returned-item inspection. Razorpay and the issuing bank may require additional time to display the credit. Shipping is refunded when an order was not supplied, was incorrectly supplied, or where applicable law requires it.
For a failed payment where money was debited but no order was confirmed, bank or Razorpay reversals normally appear within 7 to 10 working days. Contact support if the credit has not appeared after that window.